Frequently Asked Questions

Everything you need to know about your Dr.Melaxin skincare journey.

How long does shipping take for my order?

Standard domestic shipping typically takes 3-5 business days. International shipping varies by location but generally arrives within 7-14 business days. You will receive a tracking number via email as soon as your order departs our warehouse.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product in its original packaging for a full refund or exchange. Please contact our support team to initiate a return label.

Are Dr.Melaxin products suitable for sensitive skin?

Yes, all our formulas are dermatologically tested and developed with high-efficacy ingredients designed to be gentle yet effective. However, we always recommend performing a patch test before incorporating a new product into your routine.

Does Dr.Melaxin test on animals?

No, Dr.Melaxin is committed to ethical beauty. We are a 100% cruelty-free brand and do not conduct animal testing on any of our products or ingredients.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.

How can I track my order status?

Once your order is shipped, you will receive an email containing a tracking link. You can also log into your Dr.Melaxin account and visit the 'Order History' section to see real-time updates.