Returns & Exchanges

At Dr.Melaxin, we strive for complete satisfaction with your skincare journey; if a product does not meet your expectations, you may return it within 30 days of delivery. We offer a seamless return process to ensure your experience with our high-performance formulas remains exceptional.

1

Initiate Your Request

Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the unused or gently used products in their original packaging, ensuring all safety seals and promotional inserts are included to prevent damage during transit.

3

Affix Shipping Label

Download and print the prepaid return shipping label provided via email, then securely attach it to the outside of your package over any old shipping marks.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed back to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing